Return Policy

Effective Date: 1 January 2025

Heinmor Wire Products

We want you to be fully satisfied with your purchase. If you are not happy with your order for any reason, we are here to help.

Returns:

1. Eligibility: You have 7 days from the date of purchase to return an item.
2. Conditions: The item must be unused, in the same condition as you received it, and in its original packaging.
3. Proof of Purchase: A receipt or proof of purchase is required for all returns.

Process:

1. Initiate a Return: Contact us at info@heinmor.co.za with your order details.
2. Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
3. Refunds: Once we receive your item, we will inspect it and notify you of the status of your refund. If approved, a refund will be processed to your original method of payment within a certain amount of days.

Exchanges:

1. Eligibility: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@heinmor.co.za.
2. Process: Follow the return instructions above and specify that you need an exchange.

Contact Us:

If you have any questions on how to return your item, please contact us at info@heinmor.co.za.